Welcome to Contivio
Contivio is a multichannel contact center encompassing phone, email, fax, SMS, instant messaging, chat, voicemail and social communications in one place.
Contivio's software is fully integrated with leading CRM and ERP applications such as NetSuite, Salesforce, Microsoft, Oracle, SugarCRM, Desk.com, Zendesk and Zoho, to provide transparency into your customer's details at the time of the call. Contivio also saves all communication (phones, chats, emails, etc.) as tasks, giving you a 360 degree view of your customer's history.
Contivio's main goal is to enable your CRM to also function as your call center. The Contivio toolbar allows your agents to conduct their normal daily workflows while utilizing minimal screen real estate.
By following this training guide, all users from Support agents to Sales reps to Supervisors will gain a keen understanding of Contivio's App, both with the toolbar mode and our floating app mode. Continued use of this training material in conjunction with our live training sessions will have you well on your way to becoming a Contivio Super User.
If you're a Contact Center Administrator who'd like more information on our Admin Portal, please navigate to the help center link within the Admin Portal, or contact us.
Contivio's software is fully integrated with leading CRM and ERP applications such as NetSuite, Salesforce, Microsoft, Oracle, SugarCRM, Desk.com, Zendesk and Zoho, to provide transparency into your customer's details at the time of the call. Contivio also saves all communication (phones, chats, emails, etc.) as tasks, giving you a 360 degree view of your customer's history.
Contivio's main goal is to enable your CRM to also function as your call center. The Contivio toolbar allows your agents to conduct their normal daily workflows while utilizing minimal screen real estate.
By following this training guide, all users from Support agents to Sales reps to Supervisors will gain a keen understanding of Contivio's App, both with the toolbar mode and our floating app mode. Continued use of this training material in conjunction with our live training sessions will have you well on your way to becoming a Contivio Super User.
If you're a Contact Center Administrator who'd like more information on our Admin Portal, please navigate to the help center link within the Admin Portal, or contact us.