Scripts
The Contivio Scripts is a user-friendly dialog scenario tool. When used properly, Scripts can help users be more fluid during their interactions with customers. A well thought out and executed phrase or Q&A tree can be the difference between getting a sale, or closing a support ticket on first contact.
Question & Answers
Scripts is the seventh (7th) option in the Contivio.com Side Bar – directly below Messages. Scripts are available to a user through Queue assignment by the Administrator. Navigating and understanding the Scripts can be important to improve service and productivity.
Dialog Box
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The main body of the Scripts portlet is the ‘Dialog Box’. The selected script will open up a dialog scenario, typically the first question. The Dialog Box has three (3) sections:
Note: It is possible to embed hyperlinks into the 'Dialog Box' for reference which can open URLs or a pdf. After each question is complete:
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