Contivio Do Not Call (DNC) List
Here at Contivio, we are always committed to further developing our platform to better serve our clients’ needs. We’re now offering a feature that will automatically add a phone number to a Do Not Call list, in order to streamline productivity and eliminate unnecessary outbound calls.
With this feature, agents will be able to simply click the "Add Phone to Corporate Do Not Call" icon in the toolbar or floating application. This will prompt the agent with a popup to confirm that they’d like to add the number to the DNC list. In the videos to the right, an agent adds a call to the DNC list in both the toolbar and the floating app. They’re able to disposition the call and take notes like they normally would for any other call. |
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Contivio Handraise Feature
We are also excited to announce the release of our "Handraise" request tool. This will allow you to submit a help request and engage in real-time with your colleagues and/or supervisors. Just keep in mind only staff members assigned to the Handraise function will be given the option to accept your request and assist.
In the video to the right you will see how this functionality is actioned within both the Toolbar and floating app. |
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