Instant Message
Contivio gives you the flexibility to instant message with your teammates to get help, send announcements or provide guidance.
Send an instant message
To send an internal instant message to one or more Contivio contact center users, you can:
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Reply to an instant message
To reply to internal instant message to one or more Contivio.com contact center users, you can:
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Note:
When replying to an instant message, the reply will go to whoever you last messaged (i.e., the system defaults to the last person you instant messaged).
When replying to an instant message, the reply will go to whoever you last messaged (i.e., the system defaults to the last person you instant messaged).