Messages
The Contivio Messages is the multi-media portlet for instant messaging, SMS, fax, and/or email. A user can only communicate through these media channels if they’re assigned to their Queue. The ability to engage in multiple channels is controlled and managed by the Administrator.
IM, SMS, Fax and Email
Messages is the sixth (6th) option in the Contivio.com Side Bar – directly below Chat. There are four (4) messaging options in the Messages ribbon to select from (from right to left): Instant Messaging, SMS, Fax, and Email. They work as follows:
Instant Messaging
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The 1st menu option from the Messages ribbon is ‘Instant Messaging’. A Contivio.com ‘Instant Message’ session has the following display:
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SMS
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The 2nd menu option from the Messages ribbon is ‘SMS’. A Contivio ‘SMS’ session has the following display:
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Fax
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The 3rd menu option from the Messages ribbon is ‘Fax’. A Contivio.com ‘Fax’ session has the following display:
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